Slow or No Uploads, Trouble viewing images & reset connections...

[Gandwarf]

Your ping results look good. Good response times and no packet loss. At least in this example... so you connection seems ok. That doesn't explain the problems then unfortunately.

[RobA]

I already contacted comast and the supposedly put me on a "more stable" server.. but it didn't make any difference so who know.

Theirs is the kind of statement that makes me cringe. It makes me suspect they have you behind a proxy server, possibly transparently.

What browser are you using? Safari, Chrome or Firefox? I've had problem at CG with chrome, but not with firefox.

-Rob A>

[a2area]

Your ping results look good. Good response times and no packet loss. At least in this example... so you connection seems ok. That doesn't explain the problems then unfortunately.

NEW PINGs:

--- cartographersguild.com ping statistics ---
10 packets transmitted, 8 packets received, 20% packet loss
round-trip min/avg/max/stddev = 98.722/103.002/121.063/6.931 ms

and this one with 100 pings
--- cartographersguild.com ping statistics ---
100 packets transmitted, 85 packets received, 15% packet loss
round-trip min/avg/max/stddev = 96.916/104.161/198.213/15.768 ms


It seems to be cycling erratically between a good and bad connection which in turn seems to cause a "time out" or "reset" when trying to upload. Even my uploads to photobucket are painfully slow and sometimes don't finish. Connection to the router is very strong so that tells me that it is most likely either the cable modem or the service. Hmmm... I will have to plug directly in to the modem and see what happens.

[NeonKnight]

If you are experiencing an 'erratic' transmission, PING unfortunately does not tell you much. Just length of time. EXAMPLE: If your round trip Bus trip to Work is 20 minutes there, 20 back, for a total of 40 minutes, if one day there is Road construction adding ten minutes to the time both ways, the round trip time does not tell you where the issue (road construction) is.

For that, try the tracert command.

EXAMPLE:

C:\ >tracert 208.109.138.81

Tracing route to linhost292.prod.mesa1.secureserver.net [208.109.138.81] over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 172.16.128.177
2 15 ms 12 ms 12 ms d207-6-144-254.bchsia.telus.net [207.6.144.254]
3 13 ms 12 ms 12 ms 154.11.89.130
4 16 ms 16 ms 21 ms 204.225.243.22
5 17 ms 32 ms 29 ms ge-11-3-5.mpr1.sea1.us.above.net [208.185.175.69]
6 36 ms 46 ms 36 ms xe-4-1-0.mpr1.sjc2.us.above.net [64.125.31.18]
7 44 ms 43 ms 43 ms so-1-0-0.mpr3.lax9.us.above.net [64.125.26.25]
8 127 ms 83 ms 83 ms xe-1-1-0.mpr3.phx2.us.above.net [64.125.28.69]
9 84 ms 85 ms 83 ms 64.124.196.38.allocated.above.net [64.124.196.38]
10 83 ms 82 ms 83 ms ip-208-109-112-137.ip.secureserver.net [208.109.112.137]
11 85 ms 85 ms 85 ms ip-208-109-112-161.ip.secureserver.net [208.109.112.161]
12 90 ms 84 ms 84 ms ip-208-109-112-145.ip.secureserver.net [208.109.112.145]
13 85 ms 85 ms 84 ms ip-208-109-112-173.ip.secureserver.net [208.109.112.173]
14 85 ms 86 ms 86 ms linhost292.prod.mesa1.secureserver.net [208.109.138.81]
15 85 ms 85 ms 85 ms linhost292.prod.mesa1.secureserver.net [208.109.138.81]

Trace complete.


SO, looking at the above, I can see that for my trip to the Guild I have a little roadblock at xe-1-1-0.mpr3.phx2.us.above.net [64.125.28.69], which has High of 127ms. If you see some time outs on your traceroute is means that area is having issues.

[a2area]

this is all i get

Traceroute has started ...

traceroute to cartographersguild.com (208.109.138.81), 64 hops max, 40 byte packets
1 192.168.0.1 (192.168.0.1) 1.117 ms 0.897 ms 1.845 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *

[NeonKnight]

Your Timing out past your Router. 192.168.x.x is a Private IP Address. (The private addresses are: 10.x.x.x, 172.16.0.1-172.31.255.255, and the 192.168.x.x). These will never exist out in the real world, and your Router is 192.168.0.1 (My router I have manually set for 172.16.128.177) So it is likely your ISP provider.

Try doing a tracert for the Guild's IP 208.109.138.81

The command is:

tracert 208.109.138.81

This eliminates your ISP needing to resolve a DNS, though it appears your cache has it still in.

[Gandwarf]

Packet loss of 15 - 20% is pretty high.
Do you have a wireless connection?

[a2area]

Same thing from my terminal..

BSIMAC:~ brianestoll$ traceroute 208.109.138.81
traceroute to 208.109.138.81 (208.109.138.81), 64 hops max, 40 byte packets
1 * * *
2 * * *
3 * * *

I do have a wireless connection but i haven't moved anything so i don't understand the recent slowdown.

Comcast "reset" the modem and i've reset the router... strange. I still haven't plugged directly into the modem.. so maybe that will do it.. i'll try that this evening.

[NeonKnight]

What or Where are you posting from? Obviously no issue from there.

[a2area]

Being the tech genius that I am.. i decided I would open my window to see if the signal was better.. TA DA! It worked.. I have a studio office just off my deck and the router is inside but not far at all. I have never had a problem until.. well.. what do you know.. it happened at the exact same time that I winterproofed this studio.. OK, OK.. DUH.. there, I said it (0: Apparently, although clear, the cellophane over the windows and the quilty cover over the french door was just enough to disable my connection... at least where substantial file sizes are concerned.

I will probably have to run a wire out here is all.

Sorry to bug you guys!